الخبرة
Managing Member
Consistently met my short and long-term targets.
Proactively participated in UN, NGO and others meetings and helped create new practices.
Organized and maintained volunteer schedules in cooperation with local schools, churches, and community organizations
Recruited volunteers at community outreach events; accepted volunteer applications and interviewed applicants to determine their suitability
Met with students' parents to discuss the best approaches to improve learning outcomes for every student
Assistant Manager
Oversaw employee activities and created scheduling charts.
Assisted with the screening of new recruits. Trained and mentored new employees.
Settled interpersonal issues between employees.
Stood in for the manager during a two-week medical leave.
Helped resolve customer service issues involving multiple retailers. Updated store policies to reflect changing legal and societal needs, and ensured that these adjustments were met. Surveys revealed a 15 percent increase in customer satisfaction between 2018 and 2019.
Learned the basics of retail, including stocking, inventory, cash handling, and POS computer systems.
Developed vibrant customer service skills and interfaced well with management and fellow employees.
Scheduled shifts, assisted with training, and resolved customer issues.
Received commendation for perfect attendance and Employee of the Month
Human Resources
Evaluated leader management; coached and trained leaders to ensure they were managing performance
Investigated allegations of discrimination, sexual harassment, and unfair employment practices
Reviewed and approved all written corrective action to ensure fairness and consistency
Coached managers and employees on employee relation issues
Managed the recruitment process
Developed human resource related training for employees
Complied and maintained personnel reporting information and documentation; maintained personnel records, to include official personnel files and annual performance appraisals
Operated as an internal auditor analyzing field hiring practices and provided insight and solutions
Managed all aspects of leave administration, including employee notifications, disability programs, and health benefits
Conferred with management regarding business concerns in order to develop a plan of action; ensured completion of all action items
Designed and implemented a competency program to attract, retain, and mentor top talent
Created a robust and comprehensive recruitment campaign to boost staff population while saving $10,000 in recruitment costs
Collaborated with department heads to design an employee engagement strategy to boost morale through several impactful business changes
Crafted and executed a formal performance management process to allow for accountability through all levels of the business departments
Mentored and trained two HR assistants in the company policy and best personnel recruitment processes
Conducted talent assessment and succession planning to determine organizational deficiency and take the necessary steps
Assessed human resources requirements in areas such as employee relations and organizational culture
Negotiated contracts for key executives and members of the engineering and technology staff
Reviewed and audited the company recruitment processes, including sourcing, screening, interviews, orientation, and onboarding
Crafted and proposed a new company compensation program based on job title, seniority, performance, and length of tenure
