Hesham Shady

it help disk - Operations Officer - Financial Accountant

EXPERIENCE Delegate and Operations Officer | Target investment 11/2015 – 08/2017 . Opening customer accounts in the Pims program according to the contracts . Follow-up on coding clients on the stock exchange Depositing the cash for buying shares in the banks ’accounts for clients and transferring them .to brokerage companies . Stock settlement for clients on the MCDR system Call Center | Vodafone 09/2017 – 09/2018 Responding to customer calls, receiving their complaints, dealing with their problems and solving them Provide technical assistance to the team Operations Officer| Zaldi Investment 01/2019 – PRESENT Opening customer accounts in the Pims program according to the contracts Follow-up on coding clients on the stock exchange Opening customer accounts in banks, custodians and financial intermediation companies Loading sales and purchase invoices to customers and following them up (stocks and cash) Download the stock quotes on the program and download the evaluation index for all portfolios Update the system by closing the dollar price Follow-up and adding cash coupons and adding shares for free to customers Continue to purchase treasury bills and register them in the program Buying and selling dollars to clients Follow-up to withdraw and add cash from clients to banksCorresponding customer cash between the banks and the program daily . Issuing daily and monthly reports for the portfolio managers IT Help Disk | Zaldi Capital 01/2019 – PRESENT IT Support for all team HR Assistant & Administration .Responsible of employees attendee software ( finger print)