Ahmed Tohamy
مشرف خدمة عملاء - Operation Supervisor
مشرف خدمة عملاء يتضمن هذا النصب تشغيل مركز خدمة الهاتف وهذا يشمل • دمج التحديثات الجديدة مع أعضاء الفريق والتأكد من تطبيقها • الدعم الفني والتدريب للأعضاء. • التنسيق مع الفروع الأخرى لأي قضية. • متابعة الفريق للتأكد من أننا على جدول زمني محدد. • واجهات مع العملاء لضمان سير عمل راضي. • تصعيد القضايا المستعصية. • التأكيد الدوري على مخزون الفرع للأجهزة. • إعداد التقارير وتبادل المعلومات مع أصحاب المصلحة :Operation Supervisor This position involves the management of the signal timing operations for the city of Riyadh, in Saudi Arabia, from the newly established Traffic Management Centre. This includes: 1- The application of the Trans Suite Traffic Control System to ensure the effective use of traffic signal timing plans and strategies to monitor traffic and detect incidents from CCTV. 2- Report any such events detected to the concerned party or its associated applications in real time. 3- Providing the Best Course of Action such as signal timing plan adjustments. 4- Reporting and Information Sharing including emergency situations when required to all associated Stakeholder. 5- Working with maintenance teams to ensure that system faults are identified and resolved. 6- Liaising with stakeholders in order to coordinate TMC activities for high profile special events as well as daily operational activities. 7- Cooperation with the Traffic Police Department to handles the incident. 8- Cooperation with the traffic engineer to time plan for intersections. 9- Reporting and Information.
مصر متاح للعمل
نبذة عني
مشرف خدمة عملاء يتضمن هذا النصب تشغيل مركز خدمة الهاتف وهذا يشمل • دمج التحديثات الجديدة مع أعضاء الفريق والتأكد من تطبيقها • الدعم الفني والتدريب للأعضاء. • التنسيق مع الفروع الأخرى لأي قضية. • متابعة الفريق للتأكد من أننا على جدول زمني محدد. • واجهات مع العملاء لضمان سير عمل راضي. • تصعيد القضايا المستعصية. • التأكيد الدوري على مخزون الفرع للأجهزة. • إعداد التقارير وتبادل المعلومات مع أصحاب المصلحة :Operation Supervisor This position involves the management of the signal timing operations for the city of Riyadh, in Saudi Arabia, from the newly established Traffic Management Centre. This includes: 1- The application of the Trans Suite Traffic Control System to ensure the effective use of traffic signal timing plans and strategies to monitor traffic and detect incidents from CCTV. 2- Report any such events detected to the concerned party or its associated applications in real time. 3- Providing the Best Course of Action such as signal timing plan adjustments. 4- Reporting and Information Sharing including emergency situations when required to all associated Stakeholder. 5- Working with maintenance teams to ensure that system faults are identified and resolved. 6- Liaising with stakeholders in order to coordinate TMC activities for high profile special events as well as daily operational activities. 7- Cooperation with the Traffic Police Department to handles the incident. 8- Cooperation with the traffic engineer to time plan for intersections. 9- Reporting and Information.
المهارات
Primaveraإدارة المشروعاتProblem SolvingTransportationEPLANإعداد الجداول الزمنية