رحمه رضا
خبيرأخصائي إدارة متاجر إلكترونية وخدمة عملاء | E-commerce Store & Customer Care Specialist
Results-driven E-commerce Operations & Customer Experience Specialist with +6 years of remote experience supporting high-volume e-commerce operations across Saudi Arabia, the UAE, and Kuwait. Experienced in e- commerce operations, customer experience (CX), customer support, order management, CRM administration, order fulfillment, post-purchase support, sales conversion, customer retention, and omnichannel customer communication. Proven ability to optimize operational workflows, improve customer journeys, resolve customer escalations, and achieve KPI and SLA targets while driving operational excellence and process improvement. Proficient in Salla, Smart App, Respond.io, HubSpot CRM, WordPress, WhatsApp Business, Notion, and Google Sheets. Skilled in leveraging Al-powered productivity tools, including ChatGPT and Gemini Al, to streamline workflows, improve operational efficiency, enhance customer satisfaction, and support business process optimization.
القاهرة - مصر متاح للعمل
نبذة عني
Results-driven E-commerce Operations & Customer Experience Specialist with +6 years of remote experience supporting high-volume e-commerce operations across Saudi Arabia, the UAE, and Kuwait. Experienced in e- commerce operations, customer experience (CX), customer support, order management, CRM administration, order fulfillment, post-purchase support, sales conversion, customer retention, and omnichannel customer communication. Proven ability to optimize operational workflows, improve customer journeys, resolve customer escalations, and achieve KPI and SLA targets while driving operational excellence and process improvement. Proficient in Salla, Smart App, Respond.io, HubSpot CRM, WordPress, WhatsApp Business, Notion, and Google Sheets. Skilled in leveraging Al-powered productivity tools, including ChatGPT and Gemini Al, to streamline workflows, improve operational efficiency, enhance customer satisfaction, and support business process optimization.
المهارات
الدعم الهاتفيخدمة العملاءالتسويق والمبيعاتإدارة وسائل التواصل الاجتماعيحل المشاكلProblem Solvingإدارة الأعمالمايكروسوفت إكسلالعمل تحت ضغطCanva