الخبرة
Customer service agent and support
In addition to customer service, I was responsible for managing social media platforms in terms of response to customers and publishing what is sent to me by the employer
Delivered exceptional customer support across multiple channels (phone, email, live chat), achieving a 95% first-contact resolution rate.
Leveraged emotional intelligence to understand customer needs, providing empathetic and professional responses to ensure customer satisfaction.
Proactively identified and resolved customer issues, maintaining strong, long-lasting relationships with clients.
Consistently improved customer experience by providing effective solutions and expert advice, ensuring their needs were met with the highest level of professionalism.
Collaborated with internal teams to resolve complex issues, ensuring seamless and efficient support.
Maintained accurate and detailed records of all customer interactions to ensure transparency and effective follow-up.
التعليم
Bachelor of Media
Educational Background:
I am studying Media specialization in Theater andArts at the Faculty of Specific Education. This program has enhanced my creativity, communication, and storytelling skills while providing hands-on experience in media production, scriptwriting, and stage performance. It has also strengthened my teamwork and adaptability, equipping me with the ability to deliver compelling content and excel in dynamic work environments.
