Collection and Customer service specialist - زياد محمد

Responsibilities

• Ensuring all related checklist items are followed and adherence to daily processes
• Merchant payout issues as the highest priority for daily KPIs
• Conducting daily, weekly, and monthly analysis on claims, complaints, and chargebacks activities
• Troubleshooting and problem solving for daily payout and complex merchant issues
• Communication to all relevant stakeholders for all related issues
• Outbound calls to merchants for related issues