الخبرة
Full Time Trainer
Working as full-time trainer in IT department for the following courses
• ICDL (word-excel-access-outlook-power point)
• Excel and excel advance
• Power points and presentations techniques
ERP Systems Supervisor
ERP System supervisor, responsible on the systems business and analysis and the flow cycles , below mention the job role
• Determine ERP needs, design customized ERP solutions, and integrate ERP technologies with existing systems.
• Educate internal and external users on ERP best practices on company Branches in Jordan and the other regional offices.
• Work through and document internal business procedures and processes.
• Identify, design, and implement creative business solutions to continually improve Company’s methodology and approach.
• Recommend suitable functional approaches for optimizations.
• Document and deliver project status to the management on a regular basis task, overall project status, issues, risks
• Participate in the integration of companies on a common ERP platform • Assist in go-live support of end users
• Analyze and troubleshoot the ERP functional issues and manage communications with the vendor including the ability to handle escalated issues.
• Train and support other team members in implementing and supporting the end users • Establishing ERP needs via business process analysis and consultation. • Analyzing existing infrastructure and performing IT system enhancements. • Writing customized programs, as well as configuring ERP applications. • Performing diagnostic tests and resolving issues to optimize performance. • Preparing development progress updates and documenting ERP processes. • Adhering to company policies and industry regulations • coordinate with other branches of the company to ensure their needs are met in any upgrades of the system. • Supervise and Operate the Organization ERP System (Eskadinia software for below modules o SCM – including Purchasing full cycle, Sales, and inventory o Accounts & Finance (Chart of Account, Voucher Transactions, Receivable and Payable) 2 o Workflow-Build Work flow forms and process to apply company authority matrix on approvals o Audit Trial – Track Transaction and action son system insert, update and delete o Report Builder – Build Reports from queries o CRM – Accounts ,leads , opportunities Quotations . o Manufacturing – BOM , orders ,production process QC & QA till receipt finished products . o IMS - integrated management system for customer complaints and tickets • Supervise and administrator for API PRO system (Maintenance system Denmark), including installing, configuration and Integration with the other systems. • Analysis reports using POWER BI.
