... ... - نوال الميموني

Created direct involvement and improved communication with the company's biggest accountholders assuring
customer retention and market expansion.
• Extremely successful research skills and critical thinking skills which have allocated best decision making
• Excellent customer service skills, professional character and attitude with employees and customers and
professional image.
• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure
customer retention and satisfaction
• Memorized all company products and services to be able to answer customer questions quickly and efficiently
and increase upsells
• Collect source data such as customer names, addresses, phone numbers, credit card information for over 50+
customers and enter data into customer service software
• Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with
customers across a variety of channels