ATM monitor - Adel Ibrahim

• Monitoring ATMs status through vynamic

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Open calls with our ATMs Vendors with the errors that need Engineers (Second Line Support).
Open calls with First Line Support Vendors Technicians till solving the sent errors.
Dispatching the CIT technicians till replenishing the requested ATMs.
Monthly Cash forecasting for the ATMs and request the cash according to monthly plan.
Checking the ATMs that need to be replenished and send them in Daily sheet with specific amount of every ATM through e-mail to the CIT according to the withdrawal levels of every ATM.
Create ticket (with Logs) on Enterprise Ticketing System with every error or issue.
Support back-office team if they faced any problem with the E-journal or the ATMs.
Send daily Handover at the end of every shift with the postponed errors and down ATMs