Customer Support Specialist , IT Support - Ahmed ammar

Ahmed Mohamed Ammar

Address: Cairo, Egypt
Mobile: 01095843625
Email: ahmedammar2017@hotmail.com

—

### Summary
Experienced and detail-oriented professional with strong skills in data entry, basic design tools, customer support, and information research. Proven ability to manage tasks efficiently and deliver high-quality results within deadlines. Excellent communication skills in Arabic and English.

—

### Education
**Faculty of Specific Education, Zagazig University**
*2014 – 2018*
– Major: Technology & Engineering Education
– Overall grade: Good

—

### Work Experience
**Digital Support – Telecom Egypt**
*March 2019 – Present*
– Handled diverse technical and customer service requests efficiently.
– Managed data entry tasks with precision and timely delivery.

**Sales Officer – Business Sense Corporation**
*March 2018 – October 2018*
– Supported the sales team in meeting customer needs.
– Gained strong insights into customer relationship management.

**Store Security Manager – Arma Company**
*August 2017 – September 2017*
– Ensured asset safety through proactive monitoring and efficient reporting.

—

### Skills
**Technical Skills:**
– Proficient in MS Office applications and internet research.
– Basic design proficiency in Canva and Photoshop.

**Language Skills:**
– Excellent spoken and written English and Arabic.

**Soft Skills:**
– Attention to detail, problem-solving, and time management.
– Exceptional communication and customer service skills.

—

### Courses & Certifications
– CCNA (Networking)
– IC3 (Internet and Computing Core Certification)
– Business Communication and Problem Solving
– Self-study in Advanced English and IT skills

—

### Additional Activities
– Head of Media – EOK Zag Team, Zagazig University (2016 – 2017)
– Volunteer – Youth and Development Consultancy Institute (July 2017)
– Volunteer – CIB “6/6 Caravans Eye Examination” project (April 2016)