الخبرة
Call Center Agent
Handles customers’ inquiries, requests, and complaints in a positive effective manner whilst ensuring the company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
Responds to customers’ incoming calls about all kinds of inquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
Provides accurate information about the company’s products and services;
Sales representative
Provides accurate information for product features, pricing and
Answers customers’ questions about specific products/services.
Ensures that Shelves are always fully stocked and manages returns of merchandise.
Understand customer needs and requirements.
Responsible for selling garments or accessories to buyers from retail stores.
Builds positive business relationships with customers.
Offering and selling products and services within the branches.
Achieves agreed sales targets and outcomes within deadlines.
Maintains eye-catching effective displays within the store.
Submits the required reports daily, weekly, or monthly as requested by direct manager.
Social Media Specialist
1. Reply to all inquiries on social media channels.
2. Translate FAQs and support on the website.
3. Create the content on posts.
4. Support in organizing, and promoting internal events.
5. Photograph events and create event orders.
6. respond to all given social media accounts professionally and on time while making sure to adhere to that brand and audience strategies.
7. Creating a great customer experience and loyalty.
8. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.
Set up and optimize company pages within each platform to increase the visibility of company’s social content. Run Ads for generating new leads, acquiring page likes and increasing engagement.
Moderate all user-generated content in line with the moderation policy for each community.
Create editorial calendars and syndication schedules.
Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
