▪ Assess and analyse the problem, to study its impact and to advise on the proper supportive functions that are necessary
▪ Recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
▪ Recommend adjustments to meet the end users requirements and assist in determining, maintaining, analysing, identifying and monitoring the issues related to problem management.
▪ Keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures
Translate all documents, episodes and articles in all fields
▪ identify main customer groups and audience and determine the best way to reach them
▪ Plan and prepare for new ideas, suggestions and plans
▪ Announce the company activities ahead of scheduled to all concerned parties in coordination with management
▪ Attract potential customers
▪ Opening different kinds of accounts
▪ doing transfers between same or different banks
▪ All editing of accounts (unfreeze –closing …)
▪ Issue check books and banking checks
▪ Resolve customer problems
▪ Contact with different companies for financial transactions
▪ Recommend potential products to upper managements
▪ Preparation of monthly salaries
▪ Communication with different parties for financial transactions
▪ Identify customer needs and refer them to appropriate service
▪ Making reports relating to the quality of the products -the quality of services and customer satisfaction