الخبرة
Contact Center Officer
•Respond to customer inquiries and provide accurate and timely information regarding products, services, and
policies.
•Handle customer complaints and resolve issues effectively, ensuring customer satisfaction.
•Maintain a high level of professionalism and empathy while interacting with customers, ensuring a positive
customer experience
•Monitor and respond to customer inquiries and comments on social media platforms.
Pos
• Responsible for registering & following up all pending cases related to customers' services within the preset
timeframe.
•Promote and sell new lines, products and value added services, and perform related data entry on the system.
•Collect all types of payments from customers( Bills, Advanced, Deposits... etc)
•Collect and check (Forms, applications ...) related to Point Of Service's daily operation then submit all records to
concerned parties.
•Maintain customer records by updating account information.
التعليم
Bachelor Degree
Bachelor Degree / Economics / Business Administration
