الخبرة
Customer Service:
Acquired skills in customer interaction, problem resolution, and ensuring customer satisfaction while working at SpaceToon
Communities Manager
Managed and nurtured online communities, creating engaging content and fostering user interaction at SpaceToon.
Operation Manager
05- Operation Manager: 2008 – Present:
After making many of studies, testing and comparison between many of potential MMO games to publish in
the Middle East and South Africa, I made a conclusions and recommendations to support Decision Making
for publishing selected games ((Allods, Rappelz. Card monster)).
Establishing this project from Planning for operations, distributing works packages, monitor processes
executing.
Coordinating Marketing and PR campaigns, IT and Programming support services (Servers, Billing, Website,
Forum...), Localization, Design...etc.
Sales and Pricing Plan for Game Life Cycle Stages...
As a Project Manager I do a lot of tasks.
Daily Task:
1- Monitoring Community Activities.
2- Monitoring Daily Income Flows
3- Following Performance of the Team Members.
4- Supporting Team Members and Provide Them with Sufficient Information.
5- Monitoring Achieving Short-Term Goals.
6- Contacting Developers and Publisher
7- Contacting with Other Functional Departments (Design, Marketing, IT, HR, Sales, Distribution)
8- Contacting with Project Volunteers (Support Them, Coordinate Activities).
9- Direct Interaction with Customers and Visitors.
Weekly Tasks:
1- Monitoring and Correcting Sales Plan.
2- Weekly Meeting.
Monthly Tasks:
1- Review QA Reports for Performance.
2- Pricing and Promotions Plans.
3- Preparing Project (Financial, Activities, Objectives) Reports for Provide CEO With.
4- Events-Based Marketing Plan.
5- Monitoring Competitors Products,
6- Re-Evaluating Strategies.
