الخبرة
Retail sales and customer service team leader at Orange Egypt
chieve own KPIs (sales, e-quiz, and telephone interviews)
Performing all stock transactions through Oracle and performing all shop transfer transactions between WH
and other shops.
Support the CC team to achieve their KPIs.
Handling customers' inquiries and complaints.
Enhance CS experience by developing and smoothening the workflow inside the shop.
Share experience as input for new processes that increase customer satisfaction.
Interface with the other departments and NS back office.
Responsible for closing the shift procedures(stock) to avoid any variance.
Responsible for merchandising and displaying at different retailers.
Lead team members in achieving sales targets.
Handle demanding customers' problems and increase customer satisfaction.
Ensure providing a high level of service.
Responsible for solving cash problems resulting from the daily transactions of team members.
Responsible for researching discrepancies between inventory reports and on-hand inventory for over
4,000 items throughout numerous locations.
Communicated frequently with staff members on matters relating to inventory records. Provided daily
inventory reports to management.
Processed adjustments to the inventory warehouse.
Supervised counters and verified inventory count.
Liaison between various departments to ensure inventory correctly.
Communicated with all levels of management.
Problem-solved and analyzed inventory reports and numbers.
Perform all stock transfer transactions between us and other shops and WH.
Perform customer service duties such as answering questions about available inventory, item description,
pricing, and shipping.
