Senior operations specialist - Zeinab Habashieh

• Respond to customer queries in a timely and accurate way, email
or chat.
• Monitor customer complaints on social media and reach out to provide
assistance.
• Follow up with customers to ensure their technical issues are resolved.
• Investigating and solving customer service complaints.
• Performance Management of the team by setting particular objectives,
carrying out performance analysis, and identifying and recommending
training needs.