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    نبذة عن MAGGIEEHAB1

    • maggieehab1 Contentتقييم 0

      نظرة عامة

      Work Experience

      Jumia Egypt

      ● Content Writer October 2018 – December 2019

      Duties:

      ○ Adding items on the site with exact description and good quality photos and with my own

      unique developed way to get the highest content score

      ● Account Manager September 2018 – February 2019

      Duties:

      ○ Educated new sellers jumia system on their first month

      ○ Calling new seller and follow up with them about the process

      ○ Solve sellers’ problems if any and follow up with them on their orders

      ● Vendor Acquisition Agent October 2017 – August 2018

      Duties :

      ○ Calling interested sellers who want to sell on jumia and onboard them live

      ● Customer Services Agent February 2017- October 2017

      Duties:

      ○ Answering customer calls & then moved to back office team

      ○ Taking complaints from customers

      ○ Offer vouchers

      ○ Confirm orders

      Souq.com

      ● Escalation Desk Agent September 2015 – February 2016

      Duties :

      ○ Taking complaints from sellers and buyers through e-mails

      ○ Follow up with sellers and buyers about their complaints after solving it through e-mails

      and calls

      ● Maintenance Team Member April 2015 – September 2015

      Duties :

      ○ Calling customers follow up with them on their items cases

      ○ Follow with the shipping company the trip of damaged items from buyer to

      maintenance also the trip of fixed items from maintenance to buyer and

      Compensates buyers in case of lost items or manufacturing defects

      ● Customer Services Agent October 2013 – April 2015

      Duties:

      ○ Answering sellers and buyers calls and replay on their e-mails

      ○ Taking complaints from sellers and follow up with them

      Raya Contact Center

      ● Customer Services Agent from December 2011 – June 2013

      Duties:

      ○ Answer customers’ inquiries (Project for Carrier AC company)

      ○ Answers calls from UEA and support customers inquiries fill claims, offer new services

      (Etisalat UEA Project)

      معلومات عن المستقل

      maggieehab1

      • سعر الساعة : 0.50$/ ساعة
      • تقييم :
      • الخبرة :
      • الطلبات المنفذة : 0
      • إجمالى الأرباح : 0.00$
      • الدولة : مصر